AIRPORT EXPERIENCE


I have had the privilege of using many airports. I have used some of the largest and busiest and some of the smallest. My most recent experience at Orlando International Airport (MCO), Orlando Florida as confirmed my suspicions. Maybe my outlook is colored by my experience with my favorite airline, JetBlue.

I consider an airline and airport as utilities that are to be experienced and not noticed. They should not be the destination, but the means.  As such, I like all of us want the system to just work. It should be like plugging in an appliance, the electricity should not be a concern. This is the type of experience I have more often than not when using MCO. The traffic around the terminals is well-managed, parking either short-term or long-term are easy to get to and clearly labeled. The shuttle to and from long-term parking is utilitarian, just gets the job done. The curbside experience, at lease with JetBlue, is organized. Best of all, even with long lines the TSA security screen is organized, efficient and staffed with polite officers. As a black man these are the only people in uniforms that do not routinely make me uncomfortable.  They are calm, give clear instructions and are generally very helpful. It almost feels like I am at a Disney Park. The shuttle from security to the gates is so pleasant as to be almost invisible. Once at the  gates there is an up-scale mall feeling. The comfortable seating, the clearly labelled charge up points and the free wi-fi just works. I love it all.

I love MCO because it is clean and just works. Do you love your airport?